BE-Creative Branding and Digital Marketing Agency FAQs

You have questions, we have answers! Our digital marketing FAQs have got the answers you need. And if not, don’t hesitate to reach out to us! 

Frequently Asked Questions.

Frequently Asked Questions.

Frequently Asked Questions.

faq's

Is branding required to book a website, sales funnel, or content marketing package?

It is required to get your branding completed with BE-Creative Agency in order to design a website or sales funnel with us and or book any content marketing packages. At BE-Creative Agency, we don’t just craft brands that influence. We also deliver a comprehensive Brand Identity Guide that gives you the perfect blend of talent, design, messaging, positioning and aesthetics. 

The end result is a cohesive brand, a connected community, and high converting content across all your marketing and advertising efforts. The majority of clients who approach us with pre-existing branding severely underestimate their requirements and end up having to add branding components as we go along. This significantly slows everyone’s progress.

However, if you feel you might be an exception, please don’t hesitate to reach out, and we’ll be happy to do a brand audit!
If your brand is cohesive and aligned, we have no problems moving forward. In addition, if it only requires a few missing elements, we can put you on the calendar and get this taken care of before your project start date so it does not hinder our process. 

Do I need professional photography for my brand, website, and or content marketing?

Yes. 

All of our online marketing packages come with professional photography sessions. To represent your brand and control perception, we need to showcase consistent quality and attention to detail. This is exactly what your ideal customers would expect when doing business with you. 

Our brand photo sessions are fun, creative and customized to your brand and offers. Don’t worry. We do all the planning, give you the details, and you just show up. We have an extensive list of brand photographers we work with all over the country. And we also fly in on occasion when the project calls for it. During any photography or videography shoot, we handle all the details. We’ll create a brand shoot guide that clearly articulates and showcases the mood, shots, locations, timing, outfit changes and everything in between to make sure your shoot runs smoothly and we get the most amazing content in a shortest amount of time. 

Let’s just say this is something our clients look forward to.


Do I need copywriting or social media captions?

Absolutely! And we do all this for you as it is included in our packages. 

Our award-winning conversion copywriters craft brand and messaging statements, website copy, blogs, emails, captions for social media, bios, and everything in between. We have several copywriters on our team who excel in certain niches and topics, and we will pair you accordingly. We know how powerful the right words are, at the right time, spoken to the right people, and we infuse this into pieces of copy we craft. Once we onboard you and get to know you, your business, offers and goals, we get to work developing unique, memorable content that is on brand, communicating the value of your offers. With our 5 touch-point strategy built directly into our copywriting, you can be sure to always reach, nurture and convert your audience no matter where they are on the buyer's journey.

Our copywriters will help your business increase leads, sales, and conversions by crafting persuasive copy that speaks to your target audience and encourages them to take action. We’ll craft compelling headlines and CTAs, as well as how to use language that resonates with your target audience. SEO is built into our process so we can optimize your website and content, ensuring that your content is found by the people who are most likely to convert. You want a powerful online and social media presence that represents your brand, showcases your one-of-a-kind solution, connects to your dreams clients, inspires action, and sells your offers. We got you! 

What does your track record look like?

The People:
We’re a branding and digital marketing agency committed to simple, strategic, and scalable solutions. Our clients find the fierce competitive digital landscape and the overwhelming amount of information and options available challenging to navigate. We’re committed to knowing our clients' market, ideal buyers, and pain points inside and out, so we can bring their online brand experience to life and be a trusted partner in their business growth.

The Stats:
With over a decade of experience in the online space in various niches, we’ve partnered with high-performing entrepreneurs, service providers and small business owners from all over the world. We have experience in simplifying the complexities of the online space and allowing our clients to reach new levels.

The Results:
We design brand experiences through cohesive marketing that is a reflection of you and your unique offers. With our online marketing packages, our clients can build a brand of influence, elevate their marketing, and connect their content with more customers to gain measurable results with our strategic done-for-you solutions.

Why invest in professional design?

Your brand website and content marketing designs are the first thing your audience sees. It either attracts their attention or repels. So, controlling the perception of your brand is a priority for us. Establishing your brand and offers with quality and attention to detail sets the stage for what your customers can expect when doing business with you. Our design process is intentional and our team carefully crafts to attract, connect, and convert your ideal clients

What can you expect with our partnership?

Simple answer: Solutions & results!

We implement the processes, set the expectations, and gain measurable results with transparent alignment from start to finish, team to client. We set out to answer 3 questions with clarity:

What is it?
BE-Creative Agency is a full-service Creative Agency dedicated to bringing your online brand experience to life through strategic done-for-you solutions.

What’s it all about?
Our clients are able to build a brand of influence, elevate their marketing, and connect their content with more customers to gain measurable results with our strategic done-for-you solutions.

What’s in it for me?
Sustainable growth and scalability. In order to truly move the impossible mountain, you need a team of experts that are skilled at handling the specific challenges and complexities of all the moving parts of building, growing, and scaling a business. When you partner with BE-Creative Agency, you get one team, on one mission, with transparent alignment all the way to the top. 

You get:
A customized strategy to control your online presence, and create a unique and memorable brand experience worth showing up for. 
A premium brand of influence with a compelling message that captivates your ideal customers and differentiates you from the competition. Marketing that positions your brand to effectively communicate its value and charge a premium. We call this plan for profit! Content that connects your offers with your ideal customers with data-driven strategies, proven processes, and a seamless customer experience — making your brand the only choice. Measurable growth and ROI that’s aligned with your vision, your story and your ideal customers needs.

Bottom line: When we work together you won’t just go through a generic process. You’ll receive an exceptional experience!

I know I need branding and marketing but I am confused as to what exactly I need?

Not a problem!

We offer a free Strategy Call, where we’ll ask you a series of questions and give you actionable advice that’s customized to you, your brand, and the vision you have for your business. It’s 100% free, no obligations, no pressure. Any questions you have, we will address them on the call and provide clarity so you feel confident to make the right decisions for your business moving forward. However, we do ask that you fill out a short survey prior to the call to make sure we’re a good fit, as we don’t want to waste your time or ours. 


If there are several team members working on various projects, how do I communicate with them all and how do they all work together without confusion or inconsistencies? How do you manage on my behalf?

Our team was built from the ground up to be cohesive and aligned with strategic systems in place to make sure the entire process from onboarding to off-boarding a client was seamless. Our team goes through a training program using our proven systems and strategies, to ensure that our clients’ experience is one-of-a-kind. Each team member is vetted for not only their unique skill sets, but how well they fit into BE-Creative Agency’s culture and the vision we have to help our clients succeed. Once you become a client with us, we create a customized Asana project management board along with an organized client dashboard that you will have access to and be able to see exactly what’s being worked on, who is working on it, and where we are in the project timeline. 

We believe in full transparency, and our clients love this because not only can they login and see at any time where the project is, but the entire team is accessible to communicate with and share documents with, eliminating time wasted and apprehension of the unknown. You can be as involved or hands off as you choose, but you will never be lost in translation. 

Can I use the brand and marketing collateral you make anywhere?

Absolutely! Once we build, create and curate collateral, we upload it to your client portal and you will have access to it at any time. Any brand or marketing material we create for you and your business is 100% yours to use for any or all of your business needs.  

However, the assets and collateral we create can not be shared or resold, as they are proprietary to you and your business.

Will you set up my SEO?

Of course! 

SEO is a vital part of any successful business campaign. SEO research is part of our process and the implementation of foundational SEO is built into everything we do, from branding to copywriting to content creation, to the back end details of a website or sales funnel. In addition, if you book quarterly packages with us, we audit the SEO over time and make the necessary adjustments and recommendations moving forward to always ensure your brand and offers are optimized and converting. 

Will you connect or transfer my domain, website, blog, etc.?

Absolutely! Tech is kind of our thing;) and eliminating that for our clients is something they DO NOT complain about.

Typically with tech, we require login information and can take it from there. Once in a while we run into a situation that requires the client to get slightly involved to provide verification, and if that is the case we will walk you through it and make sure it's quick and painless.

I need Branding/Website/Sales Funnel,/Graphic Designs/Content Creation/Collateral ASAP, is that doable?

Yes & no. 

We understand the needs of unexpected circumstances and quick turnaround times and do our absolute best to accommodate every situation, and we have made it happen on many occasions. 

However, our established clients take priority over new clients, because they have everything in place in our system for us to quickly and easily access their information/collateral and get to work. 

If you are a new client and are in need of something fast, please reach out and schedule a free Strategy Call. If we are a good fit and our schedule allows it, we’d love to make it happen!

What sort of commitment or contract is required?

We don’t believe in holding our clients hostage to long-term contracts. We BE-lieve in our work, the relationships we develop with our clients, and the results speak for themselves. 

Our Branding, Website & Funnel packages are one time projects. All of our content creation packages are quarterly. Our process for content creation is proven and the work we do is extensive and is customized to your brand and quarterly goals. If at any point after your quarterly content marketing package is up and you do not wish to continue with our services, there is no obligation to do so.

I’m ready to work with BE-Creative Agency. What are the next steps?

Woohoo, let’s make this happen! 

We love clients who move as fast as we do. Fill out our short survey and book a Strategy Call, so we can iron out all the details and answer any questions you may have. To secure a spot for your project start date, we require the proposal, the invoice, and the contract to be completed, which we can do all in one email. 

What do I need to get started?

Our onboarding process is simple and provides transparent alignment from day 1. We will customize an Asana project management board for you that connects you to all the collaborating team members.  

Once you login, you will see a specific list of items that you will need to upload, the client portal link to upload them, and the deadline in which we need them to stay on track with your project timeline.

How many revisions come with your branding/designs/copywriting/content?

We take ownership in producing content that serves your business and sells your offers while representing the brand experience your customers can expect from you. 

During our onboarding process, we provide our clients with a content editing guidelines document (uploaded in your client dashboard) prior to any project so that the revisions process is a smooth one. Each package comes with a different set of revisions which you can view in our Pricing & Services Guide. Or just ask us on the Strategy Call

In addition, we educate our clients on the why behind everything we do, providing clarity and confidence in the final product.

Do you offer payment plans?

Time and quality is an investment, and we strive to make this accessible to as many business owners as possible. 

We are happy to offer flexible payment options based on the project dates and can discuss payment plans with each client during our Strategy Call. 

What platforms do you build on?

We build on Kartra, Showit, Shopify, and Wordpress. 

No two businesses are alike and that is why our team is proficient in the top platforms, tools and tech. During our Strategy Call, we will get to know your specific needs and create a customized plan for your business.

A quick breakdown of why we might choose to use certain platforms. This depends on your business, industry, and needs which we are more than happy to discuss on a Strategy Call

Why do you use Kartra?

Kartra is our absolute favorite all-in-one tool, which is a hyper-functional all-in-one marketing solution which sets your business up for simplicity and scalability from the start.
Kartra is our first and main go-to platform to build on because it offers you a suite of business tools that are all interconnected for one reasonable payment. 

Your business requires a variety of solutions that must work together and Kartra provides a one-stop shop for integrating all these. When you purchase and try to connect many platforms, you have multiple points of failure and frustration, not to mention the cost. So Kartra is not only logical, but economical. Although we set this up and manage it for you, if at any point you want to access or manage Kartra on your own, we will give you full access to our Kartra Training Library so that the handoff and turnaround time is quick and painless. We love our clients and treat them like family way beyond the transaction. 

Kartra solutions include: 
Website & funnel campaigns
Email (ESP)
Cart or checkouts for easy payment collections
Pages, leads and forms
Membership for course building and hosting
Surveys & quizzes
Hosting videos
Help desk creation
Calendar scheduling
Affiliate programs options

So, whether you are brand new or have an established business with complex needs, Kartra is an amazing platform and provides you and us with the ability to set up and streamline the vast amount of moving parts that work together to make your business a successful one. Ideal for anyone who wants to be super agile and have instant and full hands-on control of every detail of their site, and likes everything in one place rather than worrying about integrations.

Why do you use Showit?

Showit offers beautiful designs and extreme flexibility. 

Showit is best for service based businesses who don't need a 'smart' or highly functional website, just something that looks professional and has the information that people need and a way to get in touch. 

Showit is a website platform only, so there are no additional marketing tools or integrations to help run your business. 

Why do you use Wordpress?

WordPress is the best platform to host blogs and we highly recommend blogs. 

With beautiful themes and on-page SEO capabilities, a WordPress site will skyrocket your visibility and get your information and offers in front of the right audience. 

Why do you use Shopify?

Shopify is the go-to platform to build a shop for e-commerce sales and to support the back end of your shop needs. 

You'll be able to create a beautiful and built-for-purpose eCommerce site with all the analytics and functionality you need. And you'll be able to do everything from setting up Facebook and Google ads directly from Shopify.

I don’t feel I am quite ready for your services and have some things I need help with outside of what I think you offer. Should I still book a call?

Absolutely! We specialize in strategy and implementation of action steps to help clients from start up to scale.  

If you are serious about growing your business, making an impact, and taking action, we can certainly help close those gaps with strategic advice and additional supporting offers to help you get there. 

Feel free to email us the details, or feel out our survey prior to booking a free Strategy Call.

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